FAQ's
Here we try to answer some of the most frequently asked questions. If you have a question that's not listed here feel free to contact us through our "Contact" page, and we'll get back to you as soon as possible (usually within 1 business day).
How long will shipping take?
We process all orders within 24 hours. From then, shipping to the US typically takes between 4 and 10 days, though it can take up to 2 weeks. If there's an issue with the shipping and for some reason it ends up taking longer than two weeks, send us an email and we will be happy to issue a 50% refund on your purchase or send you a second item for free.
What is your refund policy?
Here at The Ring Guy, we put our customers' needs first. If you aren't satisfied with your purchase or the size you ordered doesn't fit properly, just let us know, at which point we will ask you to return the product to us. Once we receive the product, we'll be happy to offer a full refund or send a replacement product to you (it's your choice which you'd prefer).
Where can I go if I have a question about my order (or anything else)?
We have a contact page made specifically for any questions or concerns our customers may have. You can either submit a form for help or send us a direct email. We typically respond withing 24 hours.
Do you offer free shipping?
Yes! All of our products have free shipping guaranteed, so you'll never have to worry about being charged extra for shipping (no matter where you live).